FAQ – A L T W E L L

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  • General

    • What is CBD, give me the basics?
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      CBD is one of many cannabinoids found in hemp. Cannabinoids have been used for centuries and we even have a system in our body, the endocannabinoid system associated with these compounds.

    • Wait, what? We have a system in our body named for this?
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      We sure do! The endocannabinoid system is recognized as an important modulatory system in the function of brain, endocrine, and immune tissues. It is believed to play an important regulatory role in the secretion of hormones related to mood, pain, and response to stress.

    • Where does CBD come from and how is it different than Marijuana?
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      CBD is cultivated from hemp plants that produce high amounts of CBD and low amounts of THC. So, while both are from the cannabis genus of plants, the difference is that hemp contains no more than 0.3% of THC, the psychoactive substance found in marijuana. The purpose of the cultivation, and the product produced in turn, is quite different.

    • What is the difference between CBD and THC?
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      CBD and THC are cannabinoids that are both found in the cannabis plant. It's important to know that CBD is different from THC. CBD is non-intoxicating and non-psychoactive, so it does not have the ability to get you high. THC is the psychoactive component found in marijuana.

    • What is the difference between CBD from hemp and hemp seed oil?
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      Hemp seed oil is produced by and extracted from the seeds of the hemp plant. It is rich in omega 3, 6, 9 fatty acids but does not contain CBD. CBD is extracted from the whole hemp plant.

    • What is the entourage effect?
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      The concept that the compounds found in the cannabis plant — cannabinoids, terpenes, and flavonoids — interact in symphony with each other so that the whole is greater than the sum of its parts when it comes to the medicinal effect of the plant.

    • Is CBD legal in my state? And can I travel with it?
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      State laws regarding CBD and hemp vary and are continuously changing. We recommend you confirm the specific laws in your state and check with TSA before boarding a plane with CBD products.

    • Is CBD okay to consume?
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      Some people may be concerned with the risks involved with CBD in large part due to the taboo nature of cannabis. But some of those fears were relieved when the World Health Organization released a paper that called CBD oil safe for human use. According to the WHO, "CBD is generally well tolerated with a good safety profile." If you are interested in reading more, please see the study here.

    • Can I take too much CBD?
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      We recommend that you use as directed on the package. Taking more will not lead to more effect. If concerned about side effects seek medical advice from a licensed caregiver.

    • Will ALTWELL products get me high?
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      Our Broad Spectrum products contain non-detectable levels of THC and our Full Spectrum products have tested at <0.3% THC, however there are still trace amounts. Depending on when you consumed CBD, when the test is performed, and what type of drug test it is, there is a small percentage that it may lead to a positive drug test for THC. 

      ALTWELL Broad Spectrum products have tested at non-detectible THC levels.

      ALTWELL Full Spectrum products have tested at <0.3% THC.

      Look for Certificates of Analysis on our here.

    • What is the difference between full and broad spectrum CBD?
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      Full spectrum hemp extract contains an array of compounds found in hemp, including cannabinoids, terpenes, flavonoids and  trace amounts of THC (<0.3%). Broad spectrum hemp extract undergoes processing to remove the THC component to non-detectable levels.

  • Products

    • What should I look for in a CBD product?
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      Here are some questions to keep in mind while shopping CBD brands:

      • Have they done this before

      • Are they food and nutrition professionals?

      • Do they test their products under stringent requirements?

      • Do they believe in transparency?

      • How does the product taste and work?

      • Do they have my best interest in mind?

      The ALTWELL team has worked in food and beverage manufacturing where safety and regulatory excellence are expectations. Product quality, taste and consumer satisfaction serve as the guardrails guiding our innovation. We’ve applied this expertise and created a line of honest and simple ALTWELL products.

    • How much CBD should I take?
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      Like most things, there is no magic answer. The amount and form of CBD to take is very personal to you and depends on purpose, your individual body make-up, dietary habits, and what you might be trying to accomplish by taking it. What’s right for your friend, may not be what’s ideal for you. Most professionals in this area suggest you "start low and go slow". Start with a small dose (5-10mg) and hold it there for at least a week to note how you feel. Make tiny adjustments up or down if needed. Remember, everyone is different. Once you find the dose that works for you, keep it there – with CBD, more is not always the right answer. Talk to your doctor about any specific questions or concerns about how CBD fits with your current situation. These aren't official recommendations, but rather helpful guardrails.

    • What time of day should I take it?
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      This can be different be everyone and depends on the specific product. Here are some suggestions:

      • ALTWELL Balance gummies are a great way to start your day with a balanced mind and body

      • Try ALTWELL Nourish protein shakes post-workout or as a mid-day snack to refuel

      • Take an ALTWELL Balance softgel at dinner each evening to soften the days edges

      • Altwell Restful Sleep Gummies or Softgels should be taken 15-30 minutes prior to bedtime

    • Where is the hemp extract in ALTWELL products sourced from?
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      Colorado. Our hemp extract suppliers were carefully chosen for their quality, potency, consistency and ethical growing practices.

    • How are your products tested?
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      Our products are all tested through a third-party lab and all certificates of analysis are available to view for all of our products. We ensure the highest product quality and all of our label claims are met.

    • Where can I find the certificate of analysis for my ALTWELL product?
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      Click HERE to search by lot number to retrieve your report.

    • How long does it take to see/feel the benefits from consistently taking the product? Should I feel something immediately when I take it?
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      You may feel the effects of CBD within 20 minutes to 2 hours of taking the product, or it could take longer. Some individuals may not feel the effects until they have been consistently taking CBD for a week or so. Again, everybody is different and will react differently to CBD. 

    • Which of your products are vegan?
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      Our tinctures are vegan.

    • My product is changing color, what does this mean?
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      Your tincture oil, facial serum, and gummies may turn color over time due to exposure to light. The potency, efficacy and safety of the product is not affected by the change in color. 

    • What happens after the BEST BY date has passed on my product? Is it still good?
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      The Best By date refers to the date recommended that you use the product by for best physical and/or sensory quality.  CBD that's past its Best By date won't typically spoil, turn rancid, or make you sick; however, it may begin to lose potency due to the degradation of quality of the infusions and extracts.

  • Online Orders

    • What is your return policy? Do you have a customer satisfaction guarantee?
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      If for any reason you are not 100% satisfied, email info@altwell.com or call 1-855-425-8935.

    • What types of payment do you accept?
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      We accept Visa, MasterCard, American Express and Discover Card.

  • Glossary

    • Full Spectrum
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      Full Spectrum CBD: Phytocannabinoid rich, full spectrum CBD is an extract of the full flower. It is hand-picked to preserve and protect the sensitive cannabinoids, terpenes and flavonoids present in the natural source. Because it contains an array of compounds, full spectrum CBD is associated with the "Entourage Effect". Full spectrum CBD contains trace amounts of THC at <0.3%.

    • Broad Spectrum
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      Broad Spectrum CBD: Broad spectrum CBD is the middle ground between Full Spectrum CBD and CBD Isolate. This extract contains some of the additional compounds found within the hemp plant. Broad spectrum extract undergoes additional processing to remove the THC component of the natural source to non-detectable levels.

    • CBD
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      Cannabidiol (CBD) is a phytocannabinoid discovered in 1940. It is one of 113 identified cannabinoids in cannabis plants and is the second most prevalent chemical in most strains of cannabis. Unlike THC, it is essentially nonpsychotic, so it will not result in a high.

    • Cannabinoid
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      A class of compounds that react with the body’s cannabinoid receptors. CBD and THC are cannabinoids.

    • Hemp
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      Cannabis with a THC content below 0.3 percent usually grown for industrial use. All hemp is cannabis, but hemp is not marijuana because it lacks enough THC to produce a high.

    • THC
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      THC is a compound in cannabis that can induce psychoactive effects such as a euphoric high.