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FAQS

Our answers to your frequently asked questions.

CBD is one of many cannabinoids found in hemp. Cannabinoids have been used for centuries and we even have a system in our body, the endocannabinoid system associated with these compounds.

We sure do! The endocannabinoid system is recognized as an important modulatory system in the function of brain, endocrine, and immune tissues. It is believed to play an important regulatory role in the secretion of hormones related to mood, pain, and response to stress.

CBD is cultivated from hemp plants that produce high amounts of CBD and low amounts of THC. So, while both are from the cannabis genus of plants, the difference is that hemp contains no more than 0.3% of THC, the psychoactive substance found in marijuana. The purpose of the cultivation, and the product produced in turn, is quite different.

CBD and THC are cannabinoids that are both found in the cannabis plant. It's important to know that CBD is different from THC. CBD is non-intoxicating and non-psychoactive, so it does not have the ability to get you high. THC is the psychoactive component found in marijuana.

Some people may be concerned with the risks involved with CBD in large part due to the taboo nature of cannabis. But some of those fears were relieved when the World Health Organization released a paper that called CBD oil safe for human use. According to the WHO, "CBD is generally well tolerated with a good safety profile." If you are interested in reading more, please see the study here.

Full spectrum hemp extract contains an array of compounds found in hemp, including cannabinoids, terpenes, flavonoids and  trace amounts of THC (<0.3%). Broad spectrum hemp extract undergoes processing to remove the THC component to non-detectable levels.

The concept that the compounds found in the cannabis plant — cannabinoids, terpenes, and flavonoids — interact in symphony with each other so that the whole is greater than the sum of its parts when it comes to the medicinal effect of the plant.

Colorado. Our hemp extract suppliers were carefully chosen for their quality, potency, consistency and ethical growing practices.

Hemp seed oil is produced by and extracted from the seeds of the hemp plant. It is rich in omega 3, 6, 9 fatty acids but does not contain CBD. CBD is extracted from the whole hemp plant.

Like most things, there is no magic answer. The amount and form of CBD to take is very personal to you and depends on purpose, your individual body make-up, dietary habits, and what you might be trying to accomplish by taking it. What’s right for your friend, may not be what’s ideal for you. Most professionals in this area suggest you "start low and go slow". Start with a small dose (5-10mg) and hold it there for at least a week to note how you feel. Make tiny adjustments up or down if needed. Remember, everyone is different. Once you find the dose that works for you, keep it there – with CBD, more is not always the right answer. Talk to your doctor about any specific questions or concerns about how CBD fits with your current situation. These aren't official recommendations, but rather helpful guardrails.

This can be different be everyone and depends on the specific product. Here are some suggestions:

• ALTWELL Balance gummies are a great way to start your day with a balanced mind and body

• Try ALTWELL Nourish protein shakes post-workout or as a mid-day snack to refuel

• Take an ALTWELL Balance softgel at dinner each evening to soften the days edges

• Altwell Restful Sleep Gummies or Softgels should be taken 15-30 minutes prior to bedtime

Here are some questions to keep in mind while shopping CBD brands:

• Have they done this before

• Are they food and nutrition professionals?

• Do they test their products under stringent requirements?

• Do they believe in transparency?

• How does the product taste and work?

• Do they have my best interest in mind?

The ALTWELL team has worked in food and beverage manufacturing where safety and regulatory excellence are expectations. Product quality, taste and consumer satisfaction serve as the guardrails guiding our innovation. We’ve applied this expertise and created a line of honest and simple ALTWELL products.

State laws regarding CBD and hemp vary and are continuously changing. We recommend you confirm the specific laws in your state and check with TSA before boarding a plane with CBD products.

Click here to search by lot number to retrieve your report.

Your tincture oil may turn color over time due to exposure to light. The potency, efficacy and safety of the product is not affected by the change in color. 

Although the gummies may arrive in a temperature-controlled package, they do not need to be refrigerated once you receive them. Gummies may melt if exposed to heat (temperatures above 75 degrees F) which often happens in transit over summer months, which is why we take extra precaution and ship them with cold packs.

The Best By date refers to the date recommended that you use the product by for best physical and/or sensory quality.  A bottle of CBD tincture will be good for approximately 14 to 24 months. CBD that's past its Best By date won't typically spoil, turn rancid, or make you sick; however, it may begin to lose potency due to the degradation of quality of the infusions and extracts.

There are! You can enjoy the softgels just like you would any other pill or capsule supplement and swallow with water. Another method which may provide quicker effects is to hold the softgel under your tongue and allow it to dissolve slowly. 

It is possible that you might feel the aftereffects of melatonin the following morning, as everybody reacts differently. If you are unsure how your body might react, we suggest starting with a low dose, either with our softgels that provide 1mg melatonin or cutting a sleep gummy in half, in doing so would provide 1.5mg melatonin. 

You may feel the effects of CBD within 20 minutes to 2 hours of taking the product, or it could take longer. Some individuals may not feel the effects until they have been consistently taking CBD for a week or so. Again, everybody is different and will react differently to CBD. 

We advise that you do your research before deciding on which brand of CBD products is right for you. There are a few different types of CBD, for example CBD Isolate is a less costly form of CBD that may not provide the same results as Broad or Full Spectrum CBD. Other products also may have lower dose products for lower price points. Lastly, Altwell products are triple tested to ensure potency and safety.

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive the returned product within 30 days, we will issue a full refund. Email info@altwell.com to initiate a return.

Yes! We have samples sizes available for virtually every product in our line and would be happy to send you a sample free of charge. Simply send your product sample request along with your mailing address to info@altwell.com.

We recommend that you use as directed on the package. Taking more will not lead to more effect. If concerned about side effects seek medical advice from a licensed caregiver.

Our family has been in the wellness industry for four generations. We’re known for creating, building and selling the Muscle Milk Brand of protein products. Protein helps restore muscles after exercise add to that the calm and balance CBD can help provide and you’ve got a winning combination.

Our Protein, Tincture and Topicals are all vegan. We are currently working on a vegan option for our gummies.

Your ideal CBD strength is unique, as factors like body weight and desired result all play a role. Because of this we wanted to broaden the options available to our customers.

Full Spectrum CBD contains multiple cannabinoids and is often tied to the Entourage Effect. It contains THC, the psychoactive component of hemp, but at 0.3% or less. These levels should not produce a “high”.

Full Flower, describes the part of the plant the CBD has been extracted from. The flower contains the most efficacious components. Full Flower CBD does not contain the stems or leaves, which may dilute the product. Hand-picking the flower as a harvesting method ensures the best possible protection of the efficacious elements of the plant. In contrast, traditional farming methods using machinery typically harvest the full plant including stems and leaves, and not the flower alone.  

GLOSSARY

A list of definitions for all the terms you might not be familiar with.

Full Spectrum

Full Spectrum CBD: Phytocannabinoid rich, full spectrum CBD is an extract of the full flower. It is hand-picked to preserve and protect the sensitive cannabinoids, terpenes and flavonoids present in the natural source. Because it contains an array of compounds, full spectrum CBD is associated with the "Entourage Effect". Full spectrum CBD contains trace amounts of THC at <0.3%.

Broad Spectrum

Broad Spectrum CBD: Broad spectrum CBD is the middle ground between Full Spectrum CBD and CBD Isolate. This extract contains some of the additional compounds found within the hemp plant. Broad spectrum extract undergoes additional processing to remove the THC component of the natural source to non-detectable levels.

CBD

Cannabidiol (CBD) is a phytocannabinoid discovered in 1940. It is one of 113 identified cannabinoids in cannabis plants and is the second most prevalent chemical in most strains of cannabis. Unlike THC, it is essentially nonpsychotic, so it will not result in a high.

Cannabinoid

A class of compounds that react with the body’s cannabinoid receptors. CBD and THC are cannabinoids.

Hemp

Cannabis with a THC content below 0.3 percent usually grown for industrial use. All hemp is cannabis, but hemp is not marijuana because it lacks enough THC to produce a high.

Entourage Effect

The concept that the compounds found in the cannabis plant-cannabinoids, terpenes, and flavonoids-interact in symphony with each other so that the whole is greater than the sum of its parts when it comes to the medicinal effect of the plant. This is why some cannabis advocates encourage users work with full spectrum CBD rather than pure CBD isolate.

Melatonin

Melatonin is a hormone that regulates the sleep–wake cycle. It is produced by the human pineal gland. As a supplement, it is often used for the short-term treatment for sleep trouble such as from jet lag or shift work.

L-Theanine

L-theanine is an amino acid found most commonly in tea leaves, particularly green tea. Clinical trials link L-theanine to relaxation and sleep quality.

THC

THC is a compound in cannabis that can induce psychoactive effects such as a euphoric high.

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